tools – Jecaestevez’s thoughts

My favorite VSCode plugins / extensions :

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Debugger for Chrome Debug your JavaScript code running in Google Chrome from VS Code.
Git blame
See Git Blame information in the status bar for the currently selected line.
Markdown All in One
All you need for Markdown (keyboard shortcuts, table of contents, auto preview and more).
Editor Config
This plugin attempts to override user/workspace settings with settings found in .editorconfig files.
Bookmarkds :
navigate in your code, moving between important positions easily and quickly.
vscode-icons : do your coding life easier with icons
Docker : makes it easy to build, manage and deploy containerized applications from Visual Studio Code.

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It’s very common when a company start to increase the number of customers It’ll be probably increased the number of support’s tickets.

When I usually worked helping to the last line of support I saw for many tickets always was asked to the customers similar questions. I usually tried get from the customers configuration files , logs to know more information in order to progress the ticket .

Don’t you think this support workflow of retrieve the customer information could be improved it?

I think it could be automated the gathering information so when the customer will raise a new ticket it could be also attached the relevant information obtained from an automated tool .

With this approach we’ll have an “all in one ticket” because the ticket will have all the relevant information so it will saved time in both side .

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Here we have some reasons why I think we should try to improve the support process workflow in order to

Continue reading “Support Workflow: Gathering customers information to save time to solve tickets – Tools – (Part 1 of N)”